Each response from GP Travel HUB contains identifier whether it has been processed successfully or not - the elements <Success/>, <Warning/>, <Errors/>.

There are the following possible cases:

6.1. SUCCESS

Means that request was successfully sent and GP Travel HUB receives correct response from supplier without any warnings and errors from supplier.

<OTA_CancelRS Version="2" EchoToken="EchoToken" TransactionIdentifier="12232" xmlns:ota="http://www.opentravel.org/OTA/2003/05">
   <Success/>
</OTA_CancelRS>

6.2. WARNING

Means that request was successfully sent and GP Travel HUB receives correct response from supplier, but there are some warnings to pay attention.

There is a structure of Warning Response that is common for every response.

Warnings/Warning:

*mandatory

Element	Attribute	Type	Description	Min…Max occurs

Attribute	Type	Description	Min…Max occurs
Type*	integer (1, 3, 10, 11)	Defines type of the error or warning that occurred. Refers to OTA codes "Error Warning Type (EWT)”.	1…1
Code*	integer (1 - 1051)	Defines Error/Warning code.	1…1
Status*	string ("SENT", "NOT_SENT")	The values are (SENT \| NOT_SENT). Used for defining actual status of request.	1…1
ShortText*	string	Short error description.	1…1
RecordID	string	This attribute specifies supplier ID. If requests spans multiple suppliers, you can use this attribute to identify which supplier caused the problem.	0…1
Language*		For more information see Common Data Description section in Glossary.
DocURL	URI	If present, this URL refers to an online description of the error that occurred.	0…1
Tag	string	If present, this attribute may identify an unknown or misspelled tag that caused an error in processing.	0…1

<Warnings>
   <Warning Code="189" Language="en" RecordID="supplierCode" ShortText="Price has been changed." Status="SENT" Type="3"/>
</Warnings>

6.3. ERROR

Means that request was not sent to supplier (supplier temporally unavailable or failed data verification) or GP Travel HUB receives incorrect response or error from supplier. In case of error GP Travel HUB additionally returns original text from supplier.

Either there can be errors returned by GP Travel HUB itself. It mostly can be cases when a request validation not passed. Requests with incorrect format can not be processed by GP Travel HUB and passed to suppliers, so GP Travel HUB returns SOAP error message.

Errors/Error element has the same structure as Warnings/Warning.

<Errors>
   <Error Type="3" Code="172" ShortText="Generic error." Status="NOT_SENT" Tag="NORMAL" Language="en">Invalid client specified [ID:stb, IDContext: null, Instance:null]</Error>
</Errors>

6.4. ERROR AND WARNING CODES

6.4.1. CM HOTEL AVAILABILITY

Warning/Error	Code	Short text	Possible reason	Status
Error	783	Room or rate not found	There is no active contract for this hotel.	SENT
Warning	436	Rate does not exist	Rate does not exist.	SENT

6.4.2. CM HOTEL AVAILABILITY NOTIFY

Warning/Error	Code	Short text	Possible reason	Status
Error	783	Room or rate not found	There is no active contract for this hotel.	SENT
Error	448	System error	Suppliers message.	SENT

6.4.3. CM HOTEL RATE AMOUNT NOTIFY

Warning/Error	Code	Short text	Possible reason	Status
Error	842	Rate not loaded	Suppliers message. No active hotel contract found. There is no stored date period for requested tariff.	SENT
Error	448	System error	Suppliers message.	SENT

6.4.4. CM HOTEL RESERVATION NOTIFY

Warning/Error	Code	Short text	Possible reason	Status
Warning	172	Requested action not possible	Double request to the endpoint.	NOT_SENT
Error	448	System error	Reservation has undefined status 'someStatus'. Unknown message. Can not parse reservation status. Request is received from unknown channelmanager.	NOT_SENT
Error	361	Invalid hotel	Suppliers message.	SENT

GP Travel HUB Channel Manager User Guide

6. ERROR HANDLING

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