Editing Hotel reservation

You can view the information on the services included in the reservation and manage them. For that refer to the Services screen section on the Reservation tab.

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In the Services section you can see:

• Voucher for the service: click (Voucher button) to download the voucher. Get documents window appears. In the window, select whether to save a voucher as a PDF-file or to send it to an e-mail. By default, the voucher will be sent to an e-mail specified on the Passengers/Tourists tab. However, you can enter any other e-mail. Click OK.

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• Modify the service data: to modify the date of the service rendering or the information on tourists, click Modify. Modification window appears:

In the window, adjust the required data and click Check availability. In case the modification is allowed, the confirmation window appears. Click Book to confirm the modification.

• Check service’s status: certain services cannot be booked immediately and require supplier confirmation. In order to view the status of the service, click Check. Check status window appears, where you can view the current service status received from the supplier:

• Sent E-mail: You can combine documents for booked orders (for example, vouchers and e-tickets) into single package and send it to the user's e-mail that is specified during the booking process. Click Sent E-mail and the Send e-mail window appears:

You need to chose e-mail template and system will automatically generate e-mail text. Then, please, choose the recipient. Change e-mail subject if necessary.

• Book the service again: in case you need to add the same service to another reservation or re-book the service if the confirmation has failed, click Book again. The following window appears:

In the window the information is imported from the current service. Change the data if needed then select to which reservation the service is to be connected, and click Check availability. In case the same service is available, you will be redirected to the booking form (to the Offers tab). Follow the procedure as it is described in Search&Book to book the new service.

• Appoint service teams and a manager for the service (to see more go to Extended management of reservations): to ascribe the service to a certain service team and to appoint a service manager, click (Pen symbol) opposite the Service team/manager label, select the required team/manager from the drop-down, and click Save.

• Cancel: to cancel the reservation, click Cancel. Cancellation window appears. Click Yes to cancel the service. Please note that in case cancellation fees are to pay, the sum of the fees and the payment method are displayed in the Cancellation window.