Reservation, Service and Payment Statuses

GP Travel Enterprise supports the following reservation statuses (set manually) and service statuses (set automatically) that are related to some actions with them in the system.

Table 1. Reservation statuses in GP Travel Enterprise

Booking status	Description	Permissions
New	Is assigned in case of creating an empty reservation request to add booking later	Add services
In Progress	Default status when at least one service is added and when staff is still working with a reservation	Can add additional services Can create vouchers Can modify and cancel services Accountable
Completed	When work with a reservation is done, e.g. no need to add any services or issue invoices	Can add additional services Can create vouchers Can modify and cancel services Accountable
Completed and revision is done	When work with a reservation and additional revision / reconciliation is done, e.g. by accounting team; usually such state is related to additional automatic movement of reservation to Archive	Can add additional services Can create vouchers Can modify and cancel services Accountable Can be restricted for editing
Cancelled	When all the services within reservation are cancelled	N/A

Table 2. Service (booking) statuses in GP Travel Enterprise

Service status	Description	Permissions
Estimated	Service added to a basket	Can be booked
Quotation / Saved order	Service that is saved as an offer but request to book is not sent to supplier or decreased from allotments	Can be booked Can be cancelled
Confirmation pending	The service is pending confirmation from the supplier	Can be modified (confirmed or rejected) Accountable
Reservation check required	Status when some internal or external error during booking, modification or cancellation occurred and requires check with external supplier. Also assigned in case when booking is moved to manual correction	Can be restored manually Status can be checked via API with external suppliers Accountable
Confirmed	Status when service is confirmed by supplier via API or decreased from guaranteed allotments	Can create vouchers Can be modified Can be cancelled Can be corrected manually Accountable
Rejected	Status when service is not confirmed by supplier after confirmation pending	Can be corrected manually
Cancelled	Status when booking is cancelled	Can be corrected manually Accountable
No Show	Status for hotels only to mark that guest has not appeared at hotel	Can be corrected manually Accountable

Note: In case of need to have additional statuses the discussion is required as all the statuses are related to some actions and can affect the current processes.

Table 3. Payment statuses in GP Travel Enterprise

ICON	PAYMENT status	Description	Permissions
	Not invoiced	Invoice it not issued yet	Invoice can be issued
	Not fully invoiced	Invoice is issued partly, e.g. for some amount on individual booking or for one or several services in booking	Invoice can be issued for remaining amount Issued invoice can be deleted Issued invoice can be paid
	Invoiced	Invoice is issued for full amount of one service in case of individual booking or for all services in booking	Issued invoice(s) can be deleted Issued invoice(s) can be paid
	Waiting	Invoice should be uploaded to the system from external application via API in case of integration with some accounting system	N/A
	Transfer in process	Invoice has been paid by client (e.g. Travel Agent) and marked as money transfer is on its way	Status can be changed to paid by TO1 staff
	Payment is overdue	When due date had passed but invoice wasn’t paid	New invoice can be issued
	Partly paid	When issued invoice is paid partly	Remaining invoice can be deleted Remaining invoice can be paid
	Paid	When invoice is fully paid	N/A