Each response from GP Travel HUB contains identifier whether it has been processed successfully or not - the elements <Success/>, <Warning/>, <Errors/>.

There are the following possible cases:

12.1. SUCCESS

Means that request was successfully sent and GP Travel HUB receives correct response from supplier without any warnings and errors from supplier.

<OTA_CancelRS Version="2" EchoToken="EchoToken" TransactionIdentifier="12232" xmlns:ota="http://www.opentravel.org/OTA/2003/05">
   <Success/>
</OTA_CancelRS>

12.2. WARNING

Means that request was successfully sent and GP Travel HUB receives correct response from supplier, but there are some warnings to pay attention.

There is a structure of Warning Response that is common for every response.

Warnings/Warning:

*mandatory

Element	Attribute	Type	Description	Min…Max occurs

Attribute	Type	Description	Min…Max occurs
Type*	integer (1, 3, 10, 11)	Defines type of the error or warning that occurred. Refers to OTA codes "Error Warning Type (EWT)”.	1…1
Code*	integer (1 - 1051)	Defines Error/Warning code.	1…1
Status*	string ("SENT", "NOT_SENT")	The values are (SENT \| NOT_SENT). Used for defining actual status of request.	1…1
ShortText*	string	Short error description.	1…1
RecordID	string	This attribute specifies supplier ID. If requests spans multiple suppliers, you can use this attribute to identify which supplier caused the problem.	0…1
Language*
DocURL	URI	If present, this URL refers to an online description of the error that occurred.	0…1
Tag	string	If present, this attribute may identify an unknown or misspelled tag that caused an error in processing.	0…1

<Warnings>
   <Warning Code="189" Language="en" RecordID="supplierCode" ShortText="Price has been changed." Status="SENT" Type="3"/>
</Warnings>

12.3. ERROR

Means that request was not sent to supplier (supplier temporally unavailable or failed data verification) or GP Travel HUB receives incorrect response or error from supplier. In case of error GP Travel HUB additionally returns original text from supplier.

Either there can be errors returned by GP Travel HUB itself. It mostly can be cases when a request validation not passed. Requests with incorrect format can not be processed by GP Travel HUB and passed to suppliers, so GP Travel HUB returns SOAP error message.

Errors/Error element has the same structure as Warnings/Warning.

<Errors>
   <Error Type="3" Code="172" ShortText="Generic error." Status="NOT_SENT" Tag="NORMAL" Language="en">Invalid client specified [ID:stb, IDContext: null, Instance:null]</Error>
</Errors>

12.4. ERROR AND WARNING CODES

Here we list all possible errors and warnings that can occur at hote messages.

12.4.1. HOTEL AVAILABILITY

Error/Warning	Error code	Error short text	Possible error reason	Status

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	22	Passengers exceed commercial rules	Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.	NOT_SENT
Warning	23	Passenger type not supported	Supplier doesn't support infants for example.	NOT_SENT
Warning	26	At least one adult must be included	No adults in list of passengers. There must be at least one.	NOT_SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	115	Board basis/meal plan invalid	invalid meal type specified in request.	SENT
Warning	145	Duration period or dates incorrect	End date earlier than Start date.	NOT_SENT
Warning	161	Search criteria invalid	Search request contains incorrect conditions.	NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT/NOT_SENT
Warning	175	Password invalid	Invalid credentials for supplier.	SENT
Warning	181	Invalid country code	Invalid country code specified in request.	NOT_SENT
Warning	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Warning	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	197	Undetermined error - please report	Unknown error.	SENT
Warning	254	Reservation date has passed	Reservation date has passed.	NOT_SENT
Warning	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	322	No availability	No availability found in supplier's system.	SENT
Warning	357	Invalid city	Invalid city code specified.	NOT_SENT
Warning	361	Invalid hotel	Invalid hotel code passes.	SENT
Warning	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Warning	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	378	Invalid - max number of rooms exceeded	Max number of rooms limitation exceeded.	SENT
Warning	392	Invalid hotel code	Invalid hotel code specified.	SENT/NOT_SENT
Warning	402	Invalid room type	Supplier does not support specified room type.	NOT_SENT
Warning	411	Minimum length of stay restriction	Minimum length of stay restriction.	SENT
Warning	422	No active accommodation found	No active accommodation found in supplier's system.	SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Warning	436	Rate does not exist	No available rates.	SENT
Warning	438	Requested rate not available	Requested offer is no longer available.	SENT
Warning	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Warning	448	System error	A system error occur.	SENT
Warning	450	Unable to process	Supplier can not process the request.	SENT
Warning	497	Authorization error	Authorization error on supplier side.	SENT
Warning	558	Accounts are settled in a currency different from the quoted rate currency	Rates or cancellation fee are returned in other currency than it was requested.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

12.4.2. HOTEL PRICE BREAKDOWN

Error/Warning	Error code	Error short text	Possible error reason	Status

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Warning	175	Password invalid	Invalid credentials for supplier.	SENT
Warning	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Warning	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Warning	197	Undetermined error - please report	Unknown error.	SENT
Warning	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	322	No availability	No availability found in supplier's system.	SENT
Warning	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Warning	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Warning	438	Requested rate not available	Requested offer is no longer available.	SENT
Warning	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Warning	448	System error	A system error occur.	SENT
Warning	450	Unable to process	Supplier can not process the request.	SENT
Warning	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Error	1001	Price has been changed.	Price in response differs from price announced in previous phases.	SENT

GP Travel HUB Hotel User Guide

12. ERROR HANDLING

Analytics

12.1. SUCCESS

12.2. WARNING

12.3. ERROR

12.4. ERROR AND WARNING CODES

12.4.1. HOTEL AVAILABILITY

12.4.2. HOTEL PRICE BREAKDOWN

12.4.3. HOTEL CHARGES

12.4.4. HOTEL DESCRIPTIVE INFO

12.4.5. HOTEL BOOKING RULE

12.4.6. HOTEL RESERVATION INITIATE

12.4.7. HOTEL RESERVATION CONFIRMATION

12.4.8. HOTEL BOOKING RETRIEVAL QUOTE

12.4.9. HOTEL BOOKING RETRIEVAL IMPORT

12.4.10. HOTEL MODIFICATION INITIATE

12.4.11. HOTEL MODIFICATION CONFIRMATION

12.4.12. HOTEL CANCELLATION INITIATE

12.4.13. HOTEL CANCELLATION CONFIRMATION

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