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GP Hub supports cancellation of hotel reservation. It is used to cancel reservation that was made in GP Travel HUB system.

Hotel Cancellation passes in two steps:

  1. Initiate - step needs to get cancellation fee.

  2. Cancel or Ignore - second step needs to confirm cancellation ("Cancel") or decline it ("Ignore").

Note 1. It’s not possible to cancel a single room in a reservation with multiple rooms

Note 2. Cancellation fee currency is not passed/returned in this request since it is not available in OTA. Cancellation fees are always calculated in the same currency as the original booking was made. Thus, you can always retrieve currency code from the booking before cancellation.

ERRORS

Here we list the most often Errors that could appear during Cancellation Initiate and Cancellation Confirmation processes. For more information see ERROR HANDLING.

Step

Error code

Error short text

Possible error reason

Status

Initiate

95

Booking already canceled.

Attempt to cancel canceled booking.

SENT/NOT_SENT

Initiate, Confirmation

193

Cancellation process failed.

SENT: Cancellation failed in supplier's system.
NOT_SENT: User attempts to run Cancel Confirmation without Cancel Initiate.

SENT/NOT_SENT

Initiate

264

Reservation cannot be cancelled.

Reservation cannot be cancelled in supplier's system.

SENT

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