GP Hub supports cancellation of hotel reservation. It is used to cancel reservation that was made in GP Travel HUB system.
Hotel Cancellation passes in two steps:
Initiate - step needs to get cancellation fee.
Cancel or Ignore - second step needs to confirm cancellation ("Cancel") or decline it ("Ignore").
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Note 1. It’s not possible to cancel a single room in a reservation with multiple rooms |
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Note 2. Cancellation fee currency is not passed/returned in this request since it is not available in OTA. Cancellation fees are always calculated in the same currency as the original booking was made. Thus, you can always retrieve currency code from the booking before cancellation. |
WARNINGS AND ERRORS
Here we list the most often All Warnings and Errors that could appear during Hotel Cancellation Initiate and Cancellation Confirmation processes. For more information see ERROR HANDLING.
Step
Error code
Error short text
Possible error reason
Status
Initiate
95
Booking already canceled.
Attempt to cancel canceled booking.
SENT/NOT_SENT
Initiate, Confirmation
193
Cancellation process failed.
SENT: Cancellation failed in supplier's system.
NOT_SENT: User attempts to run Cancel Confirmation without Cancel Initiate.
SENT/NOT_SENT
Initiate
264
Reservation cannot be cancelled.
Reservation cannot be cancelled in supplier's system.
Requests and Responses you can see in ERROR HANDLING section.