For self-operated products, you can set cancellation charges and the terms of their application.
To set the cancellation charges for a self-operated charter,
Go to the Self-operated products menu, and click Charters.
In the table of charters, click the required charter and click the Prices tab.
On the Prices tab, click Penalties.
In the Penalties group, click Create. The New penalty window appears:
In the window, specify the following information:
Name: locate mouse pointer into the box and type and type the name of the penalty plan.
Description: in the text field describe the penalty plan.
Cancellation terms: in the group specify the conditions for penalties application and the cancellation charges:
from the drop-down select the number of days before the service start date when the penalties are applied.
select whether to calculate penalties in currency units or in per cent from a certain sum.
in case the penalties are calculated in per cents, specify the price from which they are calculated: total price or a price for a particular number of nights/days.
🗒 To add another penalty rule, click Add button (
).
Penalties are active during: in the group, specify the tariff for which the penalty plan will be applied and the terms of its application. In case you have not yet set any tariffs, you can leave this group empty and configure penalty application later, on the Tariff settings page.
Click Save.
Penalty Calculation Rules
If the amount of cancellation charges within the tariff exceeds the price of the booked service, the agency repays a penalty equal to the service price to a tour operator.
If the amount of cancellation charges within the tariff is less than the price of the booked service, the agency repays a penalty at the rate which is set within the tariff to a tour operator.
Assume that the tariff settings include a fixed penalty of EUR 100, and an agency books a room for EUR 50.
In this case, if the service is canceled within the period of applied cancellation charges, the agency repays the tour operator a penalty which is equal to the payment for the room (EUR 50).
Assume that the tariff settings include a fixed penalty of EUR 20, and the agency books a room for one night for EUR 50.
In this case, if the service is canceled within the period of applied cancellation charges, the agency repays the tour operator a penalty that is set within the tariff, which is 20 EUR.
Assume that the tariff settings include a penalty of 100% at the rate of the price for three nights, and the agency books a room for four nights for EUR 50 per day.
In this case, if the service is canceled within the period of applied cancellation charges, the agency repays the tour operator a penalty which is set in the tariff, which is 3 * EUR 50 = EUR 150.