GP Travel Enterprise supports the following reservation statuses (set manually) and service statuses (set automatically) that are related to some actions with them in the system.
Table 1. Reservation statuses in GP Travel Enterprise
Booking status | Description | Permissions |
New | Is assigned in case of creating an empty reservation request to add booking later | Add services |
In Progress | Default status when at least one service is added and when staff is still working with a reservation | Can add additional services |
Completed | When work with a reservation is done, e.g. no need to add any services or issue invoices | Can add additional services |
Completed and revision is done | When work with a reservation and additional revision / reconciliation is done, e.g. by accounting team; usually such state is related to additional automatic movement of reservation to Archive | Can add additional services |
Cancelled | When all the services within reservation are cancelled | N/A |
Table 2. Service (booking) statuses in GP Travel Enterprise
Service Service status | Description | Permissions |
Estimated | Service added to a basket | Can be booked |
Quotation / Saved order | Service that is saved as an offer but request to book is not sent to supplier or decreased from allotments | · Can be booked |
Confirmation pending | The service is pending confirmation from the supplier | · Can be modified (confirmed or rejected) |
Reservation check required | Status when some internal or external error during booking, modification or cancellation occurred and requires check with external supplier. Also assigned in case when booking is moved to manual correction | · Can be restored manually |
Confirmed | Status when service is confirmed by supplier via API or decreased from guaranteed allotments | · Can create vouchers |
Rejected | Status when service is not confirmed by supplier after confirmation pending | · Can be corrected manually |
Cancelled | Status when booking is cancelled | · Can be corrected manually |
No Show | Status for hotels only to mark that guest has not appeared at hotel | · Can be corrected manually |
Note: In case of need to have additional statuses the discussion is required as all the statuses are related to some actions and can affect the current processes.
Table 3. Payment statuses in GP Travel Enterprise
ICON | PYMENT PAYMENT status | Description | Permissions |
 | Not invoiced | Invoice it not issued yet | Invoice can be issued |
 | Not fully invoiced | Invoice is issued partly, e.g. for some amount on individual booking or for one or several services in booking | · Invoice can be issued for remaining amount |
 | Invoiced | Invoice is issued for full amount of one service in case of individual booking or for all services in booking | · Issued invoice(s) can be deleted |
 | Waiting | Invoice should be uploaded to the system from external application via API in case of integration with some accounting system | N/A |
 | Transfer in process | Invoice has been paid by client (e.g. Travel Agent) and marked as money transfer is on its way | · Status can be changed to paid by TO1 staff |
 | Payment is overdue | When due date had passed but invoice wasn’t paid | · New invoice can be issued |
 | Partly paid | When issued invoice is paid partly | · Remaining invoice can be deleted · Remaining invoice can be paid |
 | Paid | When invoice is fully paid | N/A |