You can view the information on the services included in the reservation and manage them. For that refer to the Services screen section on the Reservation tab.
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Voucher for the service: click
( Voucher button ) to download the voucher. Get documents Voucher window appears. In the window, select whether to save download a voucher as a PDF-file or to send it to an e-mail. By default, the The voucher will be sent to an e-mail specified on the Passengers/Tourists tab . However, you can enter or any other e-mail entered in the e-mail field. Click OK.
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For custom vouchers a block with manager and emergency service contact information was added. In case of urgent questions, contacts will always be at hand with a traveler. |
Modify Edit the service data: to modify the date dates of the service rendering or the information on tourists, click Modifytravelers(s) or extra services, click Edit. Select the type of changes and click Continue. Modification window appears depending on the selected type:
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In the window (dates editing), adjust the required data and click Check availability. In case the modification is allowed, the confirmation window appears. Click Book Next and Confirm to confirm book the modification.:
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Check service’s statusAvailability: certain services cannot be booked immediately and require supplier confirmation. Service status is displayed at the accommodation service header. In order to view check the status availability of the service, click Check Availability. Check status window appears, where you can view the current service status received from the supplier:
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Sent The window containing information about service availability:
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Send E-mail: You can combine documents for booked orders (for example, vouchers and e-tickets) into single package and send it to the user's e-mail that is specified during the booking process. Click Sent Send E-mail and the Send e-mail window appears:
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You need to chose e-mail template and system will automatically generate e-mail text. Then, please, choose the recipient. Change e-mail subject if necessary.
Book the service again (
This functionality is currently available via administration panel): in case you need to add the same service to another reservation or re-book the service if the confirmation has failed, click Book again. The following window appears:
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Appoint service teams and a manager for the service
Service teams functionality is currently available via administration panel(to see more go to Extended management of reservations): to ascribe the service to a certain service team and to appoint a service manager, click (Pen symbol) opposite the Service team/manager label, select the required team/manager from the drop-down, and click Save.
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Please note that when modifying the service, the price can change. Read the message in the Modifications window carefully to avoid any inaccuracies. |
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