Viewing flight reservation
The reservation contains all information on the flight that you have booked.
To view the newly-created reservation,
On the Reservations menu, click View reservations and select the required reservation.
Airfare: in this field you can see the summary of the itinerary (airport of departure or arrival). If this flight includes connections, transit airports are not displayed.
Outbound date and departure time: departure and arrival time of the first flight.
Inbound date and departure time departure and arrival time of the return flight.
Supplier: The name of a supplier (GDS) of the given flight.
PNR (Passenger Name Record): a unique alphanumeric booking ID used by a GDS that contains information about a flight booked for a passenger or a group of passengers. This ID is unique for every order, regardless of the number of passengers. Thus, for instance, if there are several connections booked for several tourists, it will contain only one unique PNR.
Passenger name: names and family names of tourists booked on this flight.
Date of birth: dates of birth of the tourists.
Seats: If it is known, in this field you can see the number of seats.
Passport data: passport data of the tourists on whose behalf the flight is booked, including passport number, passport issue and expiry dates.
Nationality: citizenship and nationality of the tourists.
Contact phone number: a phone for contacting a tourist. A phone number should be specified for each tourist.
E-mail: an electronic address that can be used to contact a tourist. An e-mail should be specified for every tourist.
Extra services: in this field you can see additional services that were booked for the tourist.
Custom fields: in this field you can see reservation comments.
Status: the current status of the order including date and time to issuing an e eticket. Until an e-ticket is issued, the order has the Pre-booking status.
Price: up-to-date price of the booked flight for the tourists specified in the order.
Supplier’s price: supplier's price of the flight.
Client’s price: price at which the service was sold to a travel agency. The figure in brackets shows the amount that the agency is to return to a tour operator.
Penalty: information on penalties provided for each flight according to the
rules of the current tariff.
Editing flight reservation
You can view the information on the services included in the reservation and manage them. For that refer to the Services screen section on the Reservation tab.
In the Services section you can:
E-ticket: E-ticket is a special form of a flight ticket that is offered to a customer instead of a conventional ticket slip and that is used to confirm a flight.
Cancel: to cancel the reservation, click Cancel. Cancellation window appears. Click Yes to cancel the service. Please note that in case cancellation fees are to pay, the sum of the fees and the payment method are displayed in the Cancellation window:
Check Status: certain services cannot be booked immediately and require supplier confirmation. In order to view the status of the service, click Check. Check status window appears, where you can view the current service status received from the supplier:
Here the following information is displayed:
Booking identification (PNR).
A Tour leader's name.
The Price of the issued e-ticket.
The up-to-date status of the order (for example, e-ticket issued).
Selected payment method.
Description.
For instance, if you select Save the order and pay it later at step 3.3 , the order is saved in the system but the information is not sent to suppliers.
The saved order can obtain the Pre-booking status (when you select a remote payment method, for example bank transfer) or the Confirmed status (when you select an immediate payment method, for example Deposit or Online payment).
Only flight booking requests can have the Pre-booking status. This status means that you can issue an e-ticket (this opportunity is available till the last ticket issue date). Unlike the Saved order the information about such orders is sent to a supplier.
If you select the Credit Card or the Deposit payment mode, the status of the order will change into Confirmed, e-ticket issued when the payment is complete (if issuing an e-ticket is enabled in the GP Travel Platform system) or Pending e-ticketing (in case when an e-ticket can only be issued via a
terminal). If the payment was not carried out (this may occur for different reasons, e.g. not enough funds on a credit card account or an input mistake), the order status will remain as Pre-booking and you will be taken back to step 3.3. When you confirm the order and issue the e-ticket, you can update the actual order status in B2B and print the ticket if such an option is set in the contract settings (the 
PDF button appears on the order form).
You can set E-ticket downloading and printing in voucher printing settings.The available variants are:
Always: an agency can always print any e-ticket with the Confirmed status.
After payment only: the agency can print e-ticket with the Confirmed and the Payed status.
After unset AUTOCANCEL only: the agency can print e-ticket with the Confirmed status.
Never: you cannot print e-tickets.
Send E-mail: You can combine documents for booked orders (for example, vouchers and e-tickets) into single package and send it to the user's e-mail that is specified during the booking process. Click Sent E-mail and the Send e-mail window appears.
You need to chose e-mail template and system will automatically generate e-mail text. Then, please, choose the recipient. Change e-mail subject if necessary.
??? Split PNR: if you have booked a flight for several tourists, but one of them is unable to use this service you can use Split PNR option. So, by splitting a PNR, you can cancel a ticket for him. You should choose a person which you want to be separated in new reservation and then cancel it.
Book it again: in case you need to add the same service to another reservation or re-book the service if the confirmation has failed, click Book again. The following window appears:
In the window the information is imported from the current service. Change the data if needed then select to which reservation the service is to be connected, and click Check availability. In case the same service is available, you will be redirected to the booking form (to the Offers tab). Follow the procedure as it is described in Search&Book to book the new service.
To manual correction ???
Issuing e-tickets
When booking a flight you should remember that a supplier does not guarantee the tourists that the booking price will remain unchanged. The final price is fixed when an e-ticket is issued. Thus, the booking made by a user initially has the Pre-booking status and should be confirmed by issuing an e-ticket within
the period specified in the order.
If an e-ticket is not issued before the specified deadline and the automatic cancellation is enabled in the settings of the payment mode used for this booking, the preliminary booking will be canceled automatically and the order status will change into Cancelled.
Note that the preliminary booking will not be canceled if the automatic cancellation of the order is not enabled in the settings. If the booking will not be payed until the deadline supplier can impose a penalty.
To print out an e-ticket via the GP Travel Platform system,
Open the order (on the Orders menu, click Tour operator orders).
Click the Check Status icon, to obtain the up-to-date price and status of the order.
This modal window displays the following information: booking ID (PNR), the name of the tour leader, up-to-date flight price, order status and available payment methods.
Here you can:Leave the order in its current status of Pre-booking without issuing an e-ticket (the Close button). In this case the order will be saved with the new up-to-date price (if the price for the
previously made booking has changed).Pay and issue an e-ticket confirming the seat and the flight price (the Issue e-ticket button).
Click Issue e-ticket.
Issuing or getting Invoices
To issue or get an invoice on the service, refer to the invoice window:
To issue or get an invoice,
Click the respective button. Operations window appears:
In the window, select the services for which the invoice is issued/received, and click Continue. The Invoices and payments window appears with a link to the invoice.
Click the link to view the invoice. The invoice opens in a separate window, where you can view and download it:
Adding services to reservations
You can book more services using GP Travel Enterprise and add them directly to the current reservation.
To add a service to the reservation,
In the Services group, point to Add Service:
The pop-up list of service appears. Click the required service. You will be redirected to the search form. Follow the steps as it is described in Search&Book to finish the booking process.