Managing Sales Settings

The first step of setting a contract is defining travel products which are to be sold in compliance with the contract terms. On the Products tab, specify travel products and services that fall under the regulations of a contract.

1. On the contract settings page, go to the Products tab.

2. Click Edit to switch to the editing mode.

3. Select the required check boxes.

4. Click Save to save the changes.

If you would like to make all products available for this sales channel – then just skip this step and keep all the travel products selected.

On the other hand if your account has ability to sell different types of travel products (e.g. hotels, flights, transfers, excursions, etc.) but right now you have contracts with suppliers only for hotels – it’s highly recommended to deselect other travel products in order not to show to your clients “unnecessary” search tabs whether they further won’t be able to find anything.

Here are few examples how this setting influences the search form:

1. In this case all the tourism services are active, which is clearly seen in the number of tabs available for search.

   

2. In this case only accommodation service is active. Thus only one tab is displayed om the search form.

   

In the Calculation subsection you can specify the mark up and commission calculation. The type of calculation depends on the type of the partner and the approved way of pricing:

• Markup: a standard form of configuring prices for end-consumers (Private Clients and Corporate Clients) and for multi-level distribution via other Tour Operators (see more in + Configuring Multi-Level Distribution Chains). When you configure markup – it will be added to the Net Rate from supplier to form the sales price.
  For example, a double room offered by supplier costs you EUR 100. With a 20% markup you can sell it to your client for EUR 120. So your profit will be EUR 20.

  

• Markup & Commission: a standard form of configuring prices for travel agencies. When you configure both markup and commission system will apply the markup in order to calculate the sales price and will additionally show the commission that Agency will get for this sale. The commission is being calculated from the total sales price.
  For example, a double room offered by supplier costs EUR 100. With a 20% markup and 10% commission agency will see that the price for traveler is EUR 120 and the commission is 10% from the sales price. The profit of your company is “markup minus commission” = EUR 20 – EUR 12 = EUR 8.

  

  ℹ You can set markups and commissions in percent or in fixed amount with the Switch button .

Configuring markup

To set the rules for price calculation,

1. Go to the contract, tab Calculation.

2. Click Edit to switch to editing mode.

   

3. From the Currency drop-down, select the currency of contract. It’s necessary if you’re going to configure markup or commission in fixed amount (not %) or if you need to set certain currency of contract for this sales channel.

4. Specify the mark-ups and commissions for services:

   1. If you want to set the same amount for all products, suppliers and destinations – simply put amount of markup and commission into the fields;

      

   2. If you want to be more flexible and set different markup and commission based on different criteria (e.g. 10% markup for hotels and EUR 5 markup for flights) – use to build your own hierarchy of conditions (see details below).

5. Configure whether sales should happen in original currencies or suppliers of in fixed currency as defined in contract

6. Click Save.

For configuration of flexible hierarchy of conditions for markups&commissions:

1. Click . The Adding elements window appears:

   

2. In the Adding elements window, set the first-level distinctive item, for example supplier. Select the check boxes compliant to those suppliers for whom you would like to set mark-ups.

3. Click Apply.

4. Specify the mark up and the mark-up and commission for each supplier appeared on the screen:

   

You can add another level inside the 1st-level classification by suppliers. For example, set separate mark up for accommodation services from a particular supplier. The second-level distinctive properties include product type (accommodation, flights. tours, etc.), group of tags (private, public, etc. See more at Tags), country.

To add a second-level distinctive property,

1. Click in the required line. The Adding Elements window appears:

   

2. From the Category drop-down, select the distinctive property, e.g. product type.

3. Select the required check boxes.

4. Click Apply.

5. Specify the mark up as it was described above.

You can add more levels of distinction. For example, further specify the mark up for hotels located in a particular country/city or of a particular category. To add another level of distinction, follow the steps mentioned above.

The figure above illustrates an example of mark up calculation,

• Separate mark ups are added for different suppliers;

• Separate mark up is added for hotels from Amadeus supplier;

• Separate mark up is added for hotels located in France from Amadeus supplier

The tree of mark ups may have a complicated structure. The rules of navigating the tree are as follows:

• Click the arrow next to a folder to expand its constituents;

• To add another level of mark up calculation, click the button opposite the required item.

• To remove an item from the tree, click the button.

In the VAT subsection you can configure whether it’s necessary to add VAT to prices or not. Here you can set the logic separately for total price and for commission.

To add the VAT plan to the contract,

1. Go to the contract, tab VAT.

2. Click Edit to switch to editing mode.

3. Select the required VAT plans for total price and commission.

4. Click Save.

For further information on how to configure VAT plans, please refer to + Payment Settings .

In the sales terms section you can specify additional rules on how the sales should be performed, i.e.:

• The minimal number of days from the date of booking to the date when the service is rendered. Assuming today is August 12, 2017 and the restriction period is 5 days, then a user will not be able to submit the reservation for any dates earlier than August 17.

• Whether it’s possible to print voucher before the booking is paid or not.

• Whether the credit limit should be controlled.

• What payment plan should be available for this sales channel.

  

  To set these sales terms:

1. Go to the contract, tab Sales terms.

2. Click Edit to switch to editing mode.

3. Configure the required settings.

4. Click Save.

Some more detailed explanations about each block of configuration settings from this screen are provided in the following subsections.

Availability of services

Within this block you can specify the date when a service becomes available for direct sales in respect of the service start date for different types of products:

Here you can select one of the following options from the drop-downs opposite the service of your choice:

• 0 days – means that the service can be booked for today (so for example traveler can check in to hotel at the day of booking)

• 1 day – means that the service can be booked for tomorrow and further on, but not for today

• 2-30 days – means how many days in advance the service can be booked

Printing vouchers

Within this block you can configure the restrictions for printing vouchers:

Select the option of your choice:

• Always: the voucher is printed after the reservation confirmation without any restrictions.

• After payment only: the voucher can be printed only after a client pays for the booked service. Before the reservation is paid, system will show the message, that voucher cannot be printed.

• After disabling AUTOCANCELLATION only: this option assumes that you’re not going to wait for payments from client, but instead there will be “Autocancellation” option within reservation and if it is ON – then this booking is not finalized and thus printing voucher is impossible; if it is OFF – then this booking is finalized and thus printing voucher is possible (see more details about Autocancellation in section ).

• Never: The voucher printout is disabled. In this case it is expected that instead of vouchers that can be generated by the system, you will prepare your own travel documents and share them with clients outside the system OR you’re not going to print vouchers at all.

Sales mode

With the Sales Mode Activation parameters you can set which sales channels will be available withing the current contract.

• B2B: If a B2B channel is selected, you will be able to sell products to other companies as well as directly to tourists from an office.

• B2C: With the B2C channel a company can provide tourists with tour products directly via a B2C website.

• Both B2B and B2C: Activate both sales channels if you want to use all sales channels for distribution of tour products.

Credit limit

With the Credit Limit block you can set the price range within which your clients can book or invoice services paying for them later:

• Credit limit for booked services – means what amount of bookings clients can do without payment for them. For example, if you set “EUR 1 000” – this will mean that client can book up to this amount (e.g. first booking for EUR 500, second booking for EUR 400 – so in total this is EUR 900, that is less) and if he tries to make one more booking for EUR 300 and thus total limitation exceeds – the system will not allow him to make this third booking.

• Credit limit for invoiced services – means what amount of bookings clients can invoice without payment. For example, if you set "EUR 1000" - this will mean that client can invoice services up to this amount.

• Credit limit for booked and invoiced services – means what amount of bookings clients can book and invoice without payment. If you specify "EUR 1000" this will mean that client can book and invoice services up to this amount. For example, first booking is EUR 300 and the second booking is EUR 400 - in total it makes EUR 700. Thus a client can book and invoice this 2 services and if needed one more service that costs no more than EUR 300.

Payment plan

With the Payment Plan parameter you can define basic set of methods of payment that should be available for clients according to this contract.

From the drop-down select the required payment plan.

On the Cross-rates tab you can set the adjustment to the currency exchange rates when they are taken from some single source (e.g. Central Bank or whatever). This is necessary in order not to loose on conversions.

The prices for products during search&book can be displayed in different currencies. And for such conversions the system will use currency exchange rates established on the day of payment plus this percentage.

For example the exchange rate is EUR 1 = USD 1.18585. With a 3% increment to the rate it will be USD 1.22142.

To set these cross-rates,

1. Go to the contract, tab cross-rates.

2. Click Edit to switch to editing mode.

3. Fill in required % for each currency (note that you can set different amount of adjustment for each of them).

4. Click Save.