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Each response from GP Travel HUB contains identifier whether it has been processed successfully or not - the elements <Success/>, <Warning/>, <Errors/>.

There are the following possible cases:

Table of Contents

...

12.1. SUCCESS

Means that request was successfully sent and GP Travel HUB receives correct response from supplier without any warnings and errors from supplier.

Expand
titleSuccess Response Sample XML
Code Block
languagexml
<OTA_CancelRS Version="2" EchoToken="EchoToken" TransactionIdentifier="12232" xmlns:ota="http://www.opentravel.org/OTA/2003/05">
   <Success/>
</OTA_CancelRS>

...

12.2. WARNING

Means that request was successfully sent and GP Travel HUB receives correct response from supplier, but there are some warnings to pay attention.

There is a structure of Warning Response that is common for every response.

Warnings/Warning:

*mandatory

Element

Attribute

Type

Description

Min…Max occurs

Type*

integer (1, 3, 10, 11)

Defines type of the error or warning that occurred. Refers to OTA codes "Error Warning Type (EWT)”.

1…1

Code*

integer (1 - 1051)

Defines Error/Warning code.

1…1

Status*

string ("SENT", "NOT_SENT")

The values are (SENT | NOT_SENT). Used for defining actual status of request.

1…1

ShortText*

string

Short error description.

1…1

RecordID

string

This attribute specifies supplier ID. If requests spans multiple suppliers, you can use this attribute to identify which supplier caused the problem.

0…1

Language*

DocURL

URI

If present, this URL refers to an online description of the error that occurred.

0…1

Tag

string

If present, this attribute may identify an unknown or misspelled tag that caused an error in processing.

0…1

Expand
titleWarning Response Sample XML
Code Block
languagexml
<Warnings>
   <Warning Code="189" Language="en" RecordID="supplierCode" ShortText="Price has been changed." Status="SENT" Type="3"/>
</Warnings>

...

12.3. ERROR

Means that request was not sent to supplier (supplier temporally unavailable or failed data verification) or GP Travel HUB receives incorrect response or error from supplier. In case of error GP Travel HUB additionally returns original text from supplier.

...

Errors/Error element has the same structure as Warnings/Warning.

Expand
titleError Response Sample XML
Code Block
languagexml
<Errors>
   <Error Type="3" Code="172" ShortText="Generic error." Status="NOT_SENT" Tag="NORMAL" Language="en">Invalid client specified [ID:stb, IDContext: null, Instance:null]</Error>
</Errors>

...

12.4. ERROR AND WARNING CODES

Here we list all possible errors and warnings that can occur at car hote messages.

...

12.4.1. HOTEL AVAILABILITY

Expand
titleOTA_HotelAvailRQ

Error/Warning

Error code

Error short text

Possible error reason

Status

Warning

22

Passengers exceed commercial rules

Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.

NOT_SENT

Warning

23

Passenger type not supported

Supplier doesn't support infants for example.

NOT_SENT

Warning

26

At least one adult must be included

No adults in list of passengers. There must be at least one.

NOT_SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Warning

115

Board basis/meal plan invalid

invalid meal type specified in request.

SENT

Warning

145

Duration period or dates incorrect

End date earlier than Start date.

NOT_SENT

Warning

161

Search criteria invalid

Search request contains incorrect conditions.

NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT


Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

Warning

197

/NOT_SENT

Warning

175

Password invalid

Invalid credentials for supplier.

SENT

Warning

181

Invalid country code

Invalid country code specified in request.

NOT_SENT

Warning

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Warning

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

197

Undetermined error - please report

Unknown error.

SENT

Warning

254

Reservation date has passed

Reservation date has passed.

NOT_SENT

Warning

320

Invalid value

An invalid value is specified.

SENT

Warning

320

Invalid value

An invalid value is specified.

/NOT_SENT

Warning

322

No availability

No availability found in supplier's system.

SENT

Warning

357

Invalid city

Invalid city code specified.

NOT_SENT

Warning

361

Invalid hotel

Invalid hotel code passes.

SENT

Warning

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Warning

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

378

Invalid - max number of rooms exceeded

Max number of rooms limitation exceeded.

SENT

Warning

392

Invalid hotel code

Invalid hotel code specified.

SENT/NOT_SENT

Warning

392

402

Invalid

hotel code

Invalid hotel code specified.

room type

Supplier does not support specified room type.

NOT_SENT

Warning

411

Minimum length of stay restriction

Minimum length of stay restriction.

SENT

Warning

422

No active accommodation found

No active accommodation found in supplier's system.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Warning

436

Rate does not exist

No available rates.

SENT

Warning

438

Requested rate not available

Requested offer is no longer available.

SENT

Warning

440

Request completed

If requested action was completed successfully, but there is a clarifying warning.

SENT

Warning

446

Service request not allowed

It is not possible

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Warning

448

System error

A system error occur.

SENT

Warning

450

Unable to process

Supplier can not process the request.

SENT

Warning

497

Authorization error

Authorization error on supplier side.

SENT

Warning

558

Accounts are settled in a currency different from the quoted rate currency

Rates or cancellation fee are returned in other currency than it was requested.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

...

12.4.2. HOTEL PRICE BREAKDOWN

Expand
titleOTA_HotelAvailRQ_PBD

Error/Warning

Error code

Error short text

Possible error reason

Status

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Warning

175

Password invalid

Invalid credentials for supplier.

SENT

Warning

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Warning

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Warning

197

Undetermined error - please report

Unknown error.

SENT

Warning

320

Invalid value

An invalid value is specified.

SENT

Warning

320

Invalid value

An invalid value is specified.

/NOT_SENT

Warning

322

No availability

No availability found in supplier's system.

SENT

Warning

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Warning

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Warning

438

Requested rate not available

Requested offer is no longer available.

SENT

Warning

440

Warning

Request completed

If requested action was completed successfully, but there is a clarifying warning.

SENT

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Warning

448

System error

A system error occur.

SENT

Warning

450

Unable to process

Supplier can not process the request.

SENT

Warning

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

Error

1001

Price has been changed.

Price in response differs from price announced in previous phases.

SENT

...

12.4.3. HOTEL CHARGES

Expand
titleOTA_HotelChargesRQ

Error/Warning

Error code

Error short text

Possible error reason

Status

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

ErrorCancel

Warning

320

Invalid value

An invalid value is specified.

NOT_SENT

Warning

342

Cancel fee may apply

342

Cancel fee may apply

Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.

SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

438

Requested rate not available

Requested offer is no longer available.

SENT

Warning

440

Request completed

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

558

Accounts are settled in a currency different from the quoted rate currency

Accounts are settled in a currency different from the quoted rate currency.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

Error

783

Room or rate not found

Requested rate is not available.

SENT

Error

1001

Price has been changed.

Price in response differs from price announced in previous phases.

SENT

...

12.4.4. HOTEL DESCRIPTIVE INFO

Expand
titleOTA_HotelDescriptiveInfoRQ

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT

Error

320

Invalid value

An invalid value is specified.

/NOT_SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

392

Invalid hotel code

Invalid hotel code specified.

SENT/NOT_

SENT

Warning

392

Invalid hotel code

Invalid hotel code specified.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Warning

Error

446

Service

Error

440

Request completed

If requested action was completed successfully, but there is a clarifying warning.

SENT

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

...

12.4.5. HOTEL

...

BOOKING RULE

Paxes (number of adults/child/infants) in Reservation Initiate message differ from paxes in Availability search
Expand
titleOTA_HotelResRQ_InitiateHotelBookingRuleRQ

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

Warning

15

Invalid date

Stay dates in Reservation Confirmation message differ from stay dates in Availability message.

NOT_SENT

Error

20

Number of passengers invalid

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Warning

175

Password invalid

Invalid credentials for supplier.

SENT

Warning

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

ErrorRequest completed

Warning

22

Passengers exceed commercial rules

Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.

NOT_SENT

Error

25

Passenger types not consistent

Passengers IDs not consistent.

NOT_SENT

Error

27

Passenger details are mandatory

Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.

SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

87

Booking reference invalid

Client reference is not unique.

NOT_SENT

Error

115

Board basis/meal plan invalid

invalid meal type specified in request.

SENT

Error

142

Occupancy rules not fulfilled

Occupancy rules not fulfilled, e.g. one passenger assigned to triple room that is not allowed by supplier.

SENT

Error

145

Duration period or dates incorrect

End date earlier than Start date.

NOT_SENT

Error

150

Changes are not permitted

Key fields changed between Availability and Reservation.

NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

NOT_SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

181

Invalid country code

Invalid country code specified in request.

NOT_SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

244

Email address is invalid

Email address is invalid.

SENT

Error

254

Reservation date has passed

Reservation date has passed.

NOT_SENT

Error

320

Invalid value

An invalid value is specified.

SENT

Error

320

Invalid value

An invalid value is specified.

NOT_SENT

Warning

342

Cancel fee may apply

Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.

SENT

Error

352

Invalid credit card type

Specified type of credit card is invalid.

NOT_SENT

Error

365

Error credit card

Card is required for booking, but it is not specified.
Mandatory card information is missing.

SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

395

Your comment will be ignored by hotels supplier

If supplier doesn't support comments.

SENT

Warning/Error

402

Invalid room type

Invalid room type in request.

SENT/NOT_SENT

Error

411

Minimum length of stay restriction

Minimum length of stay restriction.

SENT

Error

426

No rates offered for this sell request

Offer is not valid for requested passengers/stay dates in supplier's system.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

438

Requested rate not available

Requested offer is no longer available.

SENT

Warning

440

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Warning

322

No availability

No availability found in supplier's system.

SENT

Warning

448

System error

A system error occur.

SENT

Warning

450

Unable to process

Supplier can not process the request.

SENT

Warning

497

Authorization error

Authorization error on supplier side.

SENT

12.4.6. HOTEL RESERVATION INITIATE

Expand
titleOTA_HotelResRQ_Initiate

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

15

Invalid date

Stay dates in Reservation Confirmation message differ from stay dates in Availability message.

NOT_SENT

Error

20

Number of passengers invalid

Paxes (number of adults/child/infants) in Reservation Initiate message differ from paxes in Availability search.

NOT_SENT

Error

22

Passengers exceed commercial rules

Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.

NOT_SENT

Error

25

Passenger types not consistent

Passengers IDs not consistent.

NOT_SENT

Error

27

Passenger details are mandatory

Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.

SENT

Error

27

Passenger details are mandatory

NamePrefix is mandatory, but the value is empty.

NOT_SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

87

Booking reference invalid

Client reference is not unique.

NOT_SENT

Error

115

Board basis/meal plan invalid

invalid meal type specified in request.

SENT

Error

142

Occupancy rules not fulfilled

Occupancy rules not fulfilled, e.g. one passenger assigned to triple room that is not allowed by supplier.

SENT

Error

145

Duration period or dates incorrect

End date earlier than Start date.

NOT_SENT

Error

150

Changes are not permitted

Key fields changed between Availability and Reservation.

NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

181

Invalid country code

Invalid country code specified in request.

NOT_SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

244

Email address is invalid

Email address is invalid.

SENT

Error

254

Reservation date has passed

Reservation date has passed.

NOT_SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Warning

342

Cancel fee may apply

Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.

SENT

Error

352

Invalid credit card type

Specified type of credit card is invalid.

NOT_SENT

Error

365

Error credit card

Card is required for booking, but it is not specified.
Mandatory card information is missing.

SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

395

Your comment will be ignored by hotels supplier

If supplier doesn't support comments.

SENT

Warning/Error

402

Invalid room type

Invalid room type in request.

SENT/NOT_SENT

Error

411

Minimum length of stay restriction

Minimum length of stay restriction.

SENT

Error

426

No rates offered for this sell request

Offer is not valid for requested passengers/stay dates in supplier's system.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

438

Requested rate not available

Requested offer is no longer available.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

Error

1001

Price has been changed.

Price in response differs from price announced in previous phases.

SENT

Warning/Error

1002

Сan not receive some information from supplier

  1. Supplier did not return information about the booking/segment.

  2. Supplier did not return mandatory information for booking.

SENT

12.4.7. HOTEL RESERVATION CONFIRMATION

Expand
titleOTA_HotelResRQ_Book

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

15

Invalid date

Stay dates in Reservation Confirmation message differ from stay dates in Reservation Initiate message.

NOT_SENT

Error

20

Number of passengers invalid

Paxes (number of adults/child/infants) in Reservation Confirmation message differ from paxes in Reservation Initiate message.

NOT_SENT

Error

22

Passengers exceed commercial rules

Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.

NOT_SENT

Error

25

Passenger types not consistent

Passengers IDs not consistent.

NOT_SENT

Error

27

Passenger details are mandatory

Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.

SENT

Error

27

Passenger details are mandatory

NamePrefix is mandatory, but the value is empty.

NOT_SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

87

Booking reference invalid

Client reference is not unique.

NOT_SENT

Error

115

Board basis/meal plan invalid

invalid meal type specified in request.

SENT

Error

145

Duration period or dates incorrect

End date earlier than Start date.

NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

181

Invalid country code

Invalid country code specified in request.

NOT_SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

244

Email address is invalid

Email address is invalid.

SENT

Error

254

Reservation date has passed

Reservation date has passed.

NOT_SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Warning

342

Cancel fee may apply

Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.

SENT

Error

352

Invalid credit card type

Specified type of credit card is invalid.

NOT_SENT

Error

365

Error credit card

Card is required for booking, but it is not specified.
Mandatory card information is missing.

SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

395

Your comment will be ignored by hotels supplier

If supplier doesn't support comments.

SENT

Warning/Error

402

Invalid room type

Invalid room type in request.

SENT/NOT_SENT

Error

411

Minimum length of stay restriction

Minimum length of stay restriction.

SENT

Error

426

No rates offered for this sell request

Offer is not valid for requested passengers/stay dates in supplier's system.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

438

Requested rate not available

Requested offer is no longer available.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

Error

1001

Price has been changed.

Price in response differs from price announced in previous phases.

SENT

Warning/Error

1002

Сan not receive some information from supplier

  1. Supplier did not return information about the booking/segment.

  2. Supplier did not return mandatory information for booking.

SENT

12.4.8. HOTEL BOOKING RETRIEVAL QUOTE

Expand
titleOTA_HotelResRQ_Quote

Error/Warning

Error code

Error short text

Possible error reason

Status

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

97

Booking reference not found

Attempt to make retrieve for nonexistent booking.

NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Warning

189

Price has been changed.

Price is different from search response.

SENT

Error

194

No matching bookings found

No matching bookings found in supplier's system.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

413

Modification

Any changes have occurred in booking.

SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

Warning/Error

1002

Сan not receive some information from supplier

Supplier did not return information about the booking/segment.
Supplier did not return mandatory information for booking.

SENT

12.4.9. HOTEL BOOKING RETRIEVAL IMPORT

Expand
titleOTA_HotelResRQ_Import

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

194

No matching bookings found.

No matching bookings found in supplier's system.

SENT

Warning

450

Unable to process

Guest name prefixes are unknown. We have set 'Mr' by default.

SENT

12.4.10. HOTEL MODIFICATION INITIATE

Expand
titleOTA_HotelResModifyRQ_Initiate

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

16

Service has been cancelled

User attempts to request Modification or Cancellation for a booking that is already cancelled.

SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Error

417

Name change not allowed

Change of tourlead's name is not allowed.
It is not allowed to change name of lead tourist for this booking.

NOT_SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

12.4.11. HOTEL MODIFICATION CONFIRMATION

Expand
titleOTA_HotelResModifyRQ_Commit

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

16

Service has been cancelled

User attempts to request Modification or Cancellation for a booking that is already cancelled.

SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code.

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

12.4.12. HOTEL CANCELLATION INITIATE

Expand
titleOTA_CancelRQ_Initiate

Error/Warning

Error code

Error short text

Possible error reason

Status

Error

16

Service has been cancelled

User attempts to request Modification or Cancellation for a booking that is already cancelled.

SENT

Warning

58

Price(s) cannot be validated

Supplier can not guarantee final price (end of season, etc.).

SENT

Error

95

Booking already canceled

Attempt to cancel canceled booking.

SENT

Warning

172

Requested action not possible

In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

SENT

Error

172

Requested action not possible

In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

SENT/NOT_SENT

Error

175

Password invalid

Invalid credentials for supplier.

SENT

Error

184

Language code invalid

Request contains incorrect language code..

NOT_SENT

Error

187

System currently unavailable

Supplier system unavailable at this moment.

SENT

Error

193

Cancellation process failed

Cancellation failed in supplier's system.

SENT

Error

197

Undetermined error - please report

Unknown error.

SENT

Error

264

Reservation cannot be cancelled

Reservation cannot be cancelled in supplier's system.

SENT

Error

320

Invalid value

An invalid value is specified.

SENT/NOT_SENT

Error

366

Error during processing, please retry

Error during processing of request on supplier side.

SENT

Error

367

Invalid format

Message validation against XSD failed.

NOT_SENT

Warning

430

Ok

If requested action was completed successfully, but there is a clarifying warning.

SENT

Error

446

Service request not allowed

It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

NOT_SENT

Error

448

System error

A system error occur.

SENT

Error

450

Unable to process

Supplier can not process the request.

SENT

Error

497

Authorization error

Authorization error on supplier side.

SENT

Warning

568

Unable to identify timezone.

Unable to identify timezone, for example for cancel penalties.

SENT

12.4.13. HOTEL CANCELLATION CONFIRMATION

  • Supplier did not return information about the booking/segment.

    • Supplier did not return mandatory information for booking
    Expand
    titleOTA_CancelRQ_Commit

    Error/Warning

    Error code

    Error short text

    Possible error reason

    Status

    Error

    16

    Service has been cancelled

    User attempts to request Modification or Cancellation for a booking that is already cancelled.

    SENT

    Warning

    58

    Price(s) cannot be validated

    Supplier can not guarantee final price (end of season, etc.).

    SENT

    Warning

    172

    Requested action not possible

    In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.

    SENT

    Error

    172

    Requested action not possible

    In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).

    SENT/NOT_SENT

    Error

    175

    Password invalid

    Invalid credentials for supplier.

    SENT

    Error

    184

    Language code invalid

    Request contains incorrect language code..

    NOT_SENT

    Error

    187

    System currently unavailable

    Supplier system unavailable at this moment.

    SENT

    Error

    193

    Cancellation process failed

    Cancellation failed in supplier's system.

    SENT

    Error

    193

    Cancellation process failed

    User attempts to run Cancel Confirmation without Cancel Initiate.

    NOT_SENT

    Error

    197

    Undetermined error - please report

    Unknown error.

    SENT

    Error

    320

    Invalid value

    An invalid value is specified.

    SENT/NOT_SENT

    Error

    366

    Error during processing, please retry

    Error during processing of request on supplier side.

    SENT

    Error

    367

    Invalid format

    Message validation against XSD failed.

    NOT_SENT

    Warning

    430

    Ok

    If requested action was completed successfully, but there is a clarifying warning.

    SENT

    Error

    446

    Service request not allowed

    It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).

    NOT_SENT

    Error

    448

    System error

    A system error occur.

    SENT

    Error

    450

    Unable to process

    Supplier can not process the request.

    SENT

    Error

    497

    Authorization error

    Authorization error on supplier side.

    SENT

    Warning

    568

    Unable to identify timezone.

    Unable to identify timezone, for example for cancel penalties

    .

    SENT

    Error

    1001

    Price has been changed.

    Price in response differs from price announced in previous phases.

    SENT

    Warning/Error

    1002

    Сan not receive some information from supplier

    .

    SENT