There are the following possibilities for editing the reservation:
To add a remark to the reservation number, click the ✏
symbol opposite the reservation number. Enter the remark and click Save. (See group 1 in the figure below.)In case you want to ascribe the reservation to another manager, click the ✏
symbol opposite the manager name. Select manager window appears. Select the required person from the drop-down and click Save. (See group 2 in the figure below.)In case there is a need to change the reservation status, for example if the supplier demands the revision of the reservation, you can change the reservation status. For that, click the ✏
symbol opposite the reservation status, select the required status from the drop-down (e.g. complete and
revision is in progress, done), and click Save. (See group 3 in the figure below.)If you want to view a history of modifications made to the reservation, click History. (See group 4 in the figure.) The history log appears, where you can see all the modifications, the time they were made and the user by whom they were made.
If you need to ask for or share certain information on the reservation, you can use a built-in chat. Click Chat. (See group 5 in the figure below.)The Chat pop-up appears. Change the picture
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Viewing and Editing Hotel Reservation
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In the Services section you can:
Print a voucher for the service: click
(Voucher button) to get the voucher. Get documents window appears. In the window, select whether to save a voucher as a PDF-file or to send it to an e-mail. By default, the voucher will be sent to an e-mail specified on the Passengers/Tourists tab. However,
you can enter any other e-mail. Click OK.
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For custom vouchers a block with manager and emergency service contact information was added. In case of urgent questions, contacts will always be at hand with a traveler. |
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Modify the service data: to modify the date of the service rendering or the information on tourists, click Modify (See Group 2 in the figure below). Modification window appears:
In the window, adjust the required data and click Check availability. In case the modification is allowed, the confirmation window appears. Click Book to confirm the modification.
Check service’s status: certain services cannot be booked immediately and require supplier confirmation. In order to view the status of the service, click Check. Check status window appears, where you can view the current service status received from the supplier:
Sent E-mail: You can combine documents for booked orders (for example, vouchers and e-tickets) into single package and send it to the user's e-mail that is specified during the booking process. Click Sent E-mail and the Send e-mail window appears:
You need to chose e-mail template and system will automatically generate e-mail text. Then, please, choose the recipient. Change e-mail subject if necessary.
Book the service again: in case you need to add the same service to another reservation or re-book the service if the confirmation has failed, click Book again. The following window appears:
In the window the information is imported from the current service. Change the data if needed then select to which reservation the service is to be connected, and click Check availability. In case the same service is available, you will be redirected to the booking form (to the Offers tab). Follow the procedure as it is described in Search&Book to book the new service.
Appoint service teams and a manager for the service (the part of the extended functionality): to ascribe the service to a certain service team and to appoint a service manager, click ✏ (Pen symbol) opposite the Service team/manager label, select the required team/manager from the drop-down, and click Save. (See Group 6 in the figure below)
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Please note that when modifying the service, the price can change. Read the message in the Modifications window carefully to avoid any inaccuracies. |
Confirmation number for hotels
When booking hotels from suppliers with which you have direct contracts, the suppliers may send you the Hotel confirmation number, that should be saved to the order. To change the Hotel confirmation number,
Open the reservation and click on Hotel Confirmation # field.
The Enter Hotel Confirmation # window will appear. Enter hotel confirmation number and press Save.
Issuing or getting Invoices
To issue or get an invoice on the service, refer to the invoice window:
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To issue or get an invoice,
Click the respective button. Operations window appears:
In the window, select the services for which the invoice is issued/received, and click Continue. The Invoices and payments window appears with a link to the invoice.
Click the link to view the invoice. The invoice opens in a separate window, where you can view and download it:
Adding services to reservations
You can book more services using GP Travel Enterprise and add them directly to the current reservation.
To add a service to the reservation,
In the Services group, point to Add Service:
The pop-up list of service appears. Click the required service. You will be redirected to the search form. Follow the steps as it is described in Search&Book to finish the booking process.
Adding/deleting early check-in/ late check-out to reservations using manual modification
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Click To manual correction. In the Manual correction window click Yes.
Point to Repair button.
Find extra service field in the pop-up. Press on the
to add services.
After adding necessary extra services click OK.
Changing of room and meal types in reservations of selfoperated products using manual modification
If room and meal types were set incorrectly when booking selfoperated hotel there is an opportunity to change those options using manual correction.
Click To manual correction. In the Manual correction window click Yes.
Point to Repair button.
Find Please specify hotel meal and room types field.
Change necessary information.
Click OK.
Viewing and Editing Flight Reservation
The order contains all information on the flight that you have booked.
To view the newly-created order,
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the simplifying of work with reservations after booking there is a possibility to add and edit comments.
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A booked tariff is displayed now in the reservation details page for booked products
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