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Here we list common questions regarding integration with GP Travel HUB. If you have any questions please contact out our support team for more information.

Tip

If you have production questions or problems, please contact GP Travel HUB Support by emailing gphub@generation-p.com. When contacting GP Travel HUB Support, please provide your name, company name, telephone number, and a description of the problem, including the exact wording of any error messages.

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titleDo you support a search by a list of hotels?

Yes, we do, but it is possible for a limited number of suppliers who support such kind of search. Please get in touch with us to get information about suppliers that you are interested in.

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title Do you have JSON API ?

No, we don’t have. Our API is SOAP with XML.

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titleDo you support location mappings?

Yes, we store suppliers' locations in our etalon list of locations.

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titleIs it possible to identify the same hotels in search response?

Yes, GP Hub shows it as GroupCode in the hotel availability response. Please find the appropriate API details in the User Guide.

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title Is it possible to get WSDL of GP Hub?

Yes, please contact us for more information.

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titleDo you support GIATA hotel mappings?

Yes, we do support it, but the Client should have an agreement with GIATA.

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titleDo you have your own list of GP hotels?

No, we do not have.

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titleDo you have a TEST environment?

Yes, we do. Please get in touch with us to get access to Test installation.

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titleWhat other hotel mappings providers are supported?

We provide our own GP hotel mappings.

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titleWhy can't I do a hotel search for today?

Not all suppliers allow hotel search for today. Please contact technical support to get a list of suppliers.

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titleCan I cancel one room reservation in multi-room booking?

No, you can’t. In Multibooking reservation it is possible to cancel only all multi-room booking, not one room separately.

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titleCould we make search or reservation without adults?

No, search or reservation without adults is not possible. Please, please indicate at least one adult in request.

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titleWhy do I see a different number of hotels in the search through the API and directly through the supplier system?

Very often suppliers do not show the same hotels through the API as they return in their extranet due to the different commercial agreements. Anyway, if you believe that you lose several hotels, please contact our support team.

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titleI see Warning with code 322 in hotel availability response and no offers. What does it mean?

Most often that means, that the supplier has no offers available for the selected dates, please select other dates. If availability is not available again, please contact technical support department.

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title I see errors when I cancel the reservation, what does it mean?

Please read the text of the error. Usually it is self explained. General causes:

1 - Some suppliers do not support the cancellation function through the app. Reservations must be canceled directly from the supplier.

2 - An error has occurred on the part of the supplier. Please contact our technical support department.