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  1. On the Company profile menu, click Users.

  2. Go to the Service teams tab and click Create. The New service team window appears.

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  3. Specify the following information:

    • Name: enter the name of the team;

    • Email: common email for the notifications;

    • Comments: notes on the team;

    • Services: products and offers, for which the team is responsible;

    • Service managers: users that are responsible for the selected services;

    • Substitution teams: an alternative team that can process the selected offers if the main team is unavailable;

    • Sales channels: types of clients for which the service team is responsible.

  4. Click Save. The new service team appears on the list.

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