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>> Info added Viewing Hotel Reservation
The reservation contains all information on the hotel that you have booked.
To view the newly-created reservation,
On the Reservations menu, click View reservations and select the required reservation.
Hotel information: in this field you can see the hotel name and the hotel address.
Check-in: the time when the service is started.
Check-out: the time when the service is finished
Stay duration: the number of nights that the tourist stay at the hotel.
Supplier: the name of a supplier (GDS) of the given hotel.
Room: in this field you can see the room category.
Meal type: in this field you can see the meal type.
Additional services: in this field you can see extra services included in this reservation.
Guests: in this field you can see names and family names of tourists booked on this hotel, their nationality, contact data, email.
Custom fields: in this field you can see reservation comments.
Comments: additional information about this reservation.
Status: the current status of the order.
Price: up-to-date price of the booked hotel for the tourists specified in the order.
Supplier’s price: supplier's price of the hotel.
Client’s price: price at which the service was sold to a travel agency. The figure in brackets shows the amount that the agency is to return to a tour operator.
Penalty: information on penalties provided for each hotel according to the rules of the current tariff.
Editing hotel reservation
You can view the information on the services included in the reservation and manage them. For that refer to the Services screen section on the Reservation tab. Actual picture
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In the Services section you can:
Download a voucher Voucher for the service: click
(Voucher button) to download the voucher. Get documents window appears. In the window, select whether to save a voucher as a PDF-file or to send it to an e-mail. By default, the voucher will be sent to an e-mail specified on the Passengers/Tourists tab. However, you can enter any other e-mail. Click OK. 
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For custom vouchers a block with manager and emergency service contact information was added. In case of urgent questions, contacts will always be at hand with a traveler. |
Modify the service data: to modify the date of the service rendering or the information on tourists, click Modify. Modification window appears:
In the window, adjust the required data and click Check availability. In case the modification is allowed, the confirmation window appears. Click Book to confirm the modification.
Check service’s status: certain services cannot be booked immediately and require supplier confirmation. In order to view the status of the service, click Check. Check status window appears, where you can view the current service status received from the supplier:
Sent E-mail: You can combine documents for booked orders (for example, vouchers and e-tickets) into single package and send it to the user's e-mail that is specified during the booking process. Click Sent E-mail and the Send e-mail window appears:
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Book the service again: in case you need to add the same service to another reservation or re-book the service if the confirmation has failed, click Book again. The following window appears:
In the window the information is imported from the current service. Change the data if needed then select to which reservation the service is to be connected, and click Check availability. In case the same service is available, you will be redirected to the booking form (to the Offers tab). Follow the procedure as it is described in Search&Book to book the new service.
Appoint service teams and a manager for the service (the part of the extended functionality): to ascribe the service to a certain service team and to appoint a service manager, click ✏ (Pen symbol) opposite the Service team/manager label, select the required team/manager from the drop-down, and click Save. (See Group 6 in the figure below)
Cancel: select this option if you want to cancel the reservation. Note that the reservation has cancellation rules.
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Please note that when modifying the service, the price can change. Read the message in the Modifications window carefully to avoid any inaccuracies. |
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