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Table of Contents

Holdings

In GP Travel Enterprise, for organizations of complex structure a specific Holdings module was developed. This module will help you to manage bookings if your company consists of several relatively independent divisions (e.g. a head office and a number of departments) situated in different cities or countries. With the Holdings module, all branches of the company will be able to book services from each other.

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  1. On the Clients menu, click Agencies/Distributors. Clients page appears.

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  2. On the Clients page, click Create. The Create new client page appears.

  3. Fill in the required information. the fields that are to be mandatory filled are marked with an asterisk (*). The mandatory fields include:

    • Name: enter the name of a client company.

    • Type: depending on what type of company you create, select either tour operator (2nd level) or travel agency.

    • Company profile settings: specify the language, price format, date format, time zone, and first week day which will be used in a client's profile.

    • Phone and e-mail: specify a phone number and an e-mail of a company's contact person.

  4. Click Save.

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  1. On the profile of the required client go to the Documents tab.

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  2. Click Upload. The Document window appears.

  3. Select the document type and specify the validity period of the document.

  4. To upload a document from your computer, in the Upload file group, click Add, browse to the file you want to upload and click Upload.

  5. To upload a document from an external web-link, in the Upload via link group, enter the required URL-address and click Upload.

  6. Specify the name of the document.

  7. Click Save.

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  1. In the profile of the required client go to the Users tab.

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  2. On the Users tab, click Create.

  3. Fill in the required information about the user and click Save.

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Setting partner Contract Terms

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  1. Open the profile of the required client.

  2. Go to the Contract tab.

  3. On the Calculation tab,

    • Select the which currency is to be used for settlements with the client original currency from supplier or currency specified in the contract. (See group 1 in the figure below.)

    • Select the currency to use for price calculation. (See group 2 in the figure below.)

    • According to the pricing model you use, specify a mark-up or a commission. Both parameters can be set in fixed amount or in per cents of total service price. (See group 3 in the figure below.)

  4. You can apply several different ways of price-calculation and set different
    mark-ups and commissions depending on the service supplier, product type,
    destination, and group of tags. To differentiate price-calculation by a certain
    criterion,

    • Click (plus) . The Adding elements window appears.

    • Select the differentiating criterion (e.g. product type).

    • Select the products for which you want to set separate conditions of price calculation (e.g. you apply a mark up of 15 per cent on complex tours and dynamic packages, while for other products the mark up is 10%).

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  • As a result the calculation will be displayed as follows:

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5. Click Save and proceed to the following tab.

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  1. Open the profile of the required client.

  2. Go to the Contract tab.

  3. On the VAT tab, select End-price VAT or/and Commission VAT:

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  4. Click Save.

Creating a New VAT Plan

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  1. On the Finance menu, click Payment settings.

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  2. Go to the VAT tab.

  3. Click Create. The New VAT plan window appears.

  4. Enter the name of the VAT plan.

  5. Specify the VAT value. Additionally, you can differentiate VAT values depending on the product type, supplier, country, and group of tags.

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  6. Click Save.

Sales terms

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  1. Open the profile of the required client.

  2. Go to the Contract tab.

  3. On the Sales terms tab, for each service that is distributed withing the current contract, specify when it can be distributed in relation to the service rendering date (e.g. dynamic packages are available for sale not earlier than 90 days before service rendering date.)

  4. Specify the conditions for printing vouchers - always, after payment, after disabling Auto cancellation etc.

  5. Select the sales modes regulated by the contract. In case you allow both B2B and B2C sales, select both the check boxes.

  6. Set the credit limit available for the client. Note that you can set credit limits not only for booked services, but also for invoiced services.

  7. Select the payment plan available for the client. (For example, you have standard and extended payment plans. Extended plan in addition to standard payment methods like bank transfer, cash, etc, includes deposit as a method of payment. Here you can specify which payment plan is available for the
    client.)

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  8. Click Save.

Cross-rates

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  • Independent (own) cancellation policies: In the group, specify the duration of the penalty period, the per cent rate of the cancellation fee, and the price from which the cancellation fee is calculated (usually total cost; for hotels the one night option is available).

  • Management of supplier cancellation policies: In the group, specify the shift of deadline and the value by which the cancellation fee increases.

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The duration of the penalty period is specified in the number of days before the date when the service is rendered or the product is used. In GP Travel Enterprise system, the penalty period start date set by supplier shifts for one day automatically. This shift helps tour operators and their partners avoid penalty
charges caused by time lag.

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titleCase 2. Cancellation terms are specified for supplier penalty charges only

If you enter no values for independent cancellation terms, but set up the shift of deadlines and increase of the initial supplier penalty charge, then the supplier penalty charges are applied in accordance to your settings.

Thus, if you set the shift of the cancellation deadline for 3 days and set the increase of the penalty charge to 10 per cent, then the penalty period will be extended to 10 days:

  • cancellation period = 7 days according to supplier’s terms + 3 days according to your terms.

The penalty period starts on May 22, that is 3 days before the supplier's cancellation terms start. At the same time the amount of penalty charge additionally increases by 10 per cent of the initial supplier penalty charge including the markup of the tour operator. In this case if a reservation is canceled within the period from May 22 to May 31, the travel agency pays the penalty charge of 132 EUR.

  • 120 EUR (50% of the initial supplier's penalty charge including the tour operator's markup) + 10% (penalty increase) = 132 EUR Penalty charge

You pay 100 EUR to the supplier. The remaining amount of 32 EUR is your company profit. Similarly you can configure supplier's penalty terms by changing only the deadline shifts or the penalty charge increase.

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titleCase 4. All possible cancellation terms are set up

You can set up custom cancellation conditions and change the cancellation conditions of the supplier at the same time. In this case stricter penalty conditions are used to determine the amount of charge and the deadline.

Example A.

Suppose you set up a rule, according to which a penalty of 100% of the total service price is applied if the the service is canceled five days before it is rendered. Additionally you shift the supplier’s penalty deadline by 3 days and increase the penalty charge by 25%.

In this case the shifted penalty deadline attaches from May 22 and if the service is canceled during the period from May 22 to May 26, the travel agency pays you150 EUR of penalty charge (0,5*240+25%). Your custom penalty charges take effect starting from May 27 and since it is stricter than that of the supplier, if the service is canceled within the period from from May 27 to May 31, the travel agency pays you 240 EUR.

Example B.

Suppose you set up a condition, according to which the cancellation that occurs five days before the service is rendered results in 100% penalty fee of the first night. Additionally you shift the supplier’s penalty deadline by 3 days and increase the penalty charge by 25%.

In this case the shifted supplier's penalty charges take effect from May 22 and if the service is canceled within the period from May 22 to May 26, the travel agency pays 150 EUR (0,5*240 +25%) to you.
You custom cancellation terms take effect starting from May 27 (that include the penalty charge of 60 EUR payable by the travel agency), but since your conditions are less strict than those of the supplier (150 EUR), if the service is canceled within the period from May 27 to May 31, the conditions of the supplier are still active and the travel agency pays 150 EUR to you.

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  1. Open the profile of a required client.

  2. Go to the Contract tab and click Edit.

  3. Click Copy contract. The Copy contract window appears.

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  4. In the Copy contract window, from the drop-down, select the source from
    which to copy the contact - group of contracts or a contract of another legal
    client. (See group 1 in the figure below.);

  5. Click the required source for copying. (See group 2 in the figure below.);

  6. Select the check boxes opposite the sections which you want to copy. (See
    group 3 in the figure below.).

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  1. On the Clients menu click Agencies/Distributors.

  2. In the profile of a required client, go to the B2C Settings tab.

  3. On the B2C Settings tab, click Create. The New B2C window appears:

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  4. Specify the required information as described in the Sales settings. (See B2C Settings).

  5. Click Save.

  6. Click Close.

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