Each response from GP Travel HUB contains identifier whether it has been processed successfully or not - the elements <Success/>, <Warning/>, <Errors/>.

There are the following possible cases:

Table of Contents

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12.1. SUCCESS

Means that request was successfully sent and GP Travel HUB receives correct response from supplier without any warnings and errors from supplier.

Expand

title	Success Response Sample XML

Code Block

language	xml

<OTA_CancelRS Version="2" EchoToken="EchoToken" TransactionIdentifier="12232" xmlns:ota="http://www.opentravel.org/OTA/2003/05">
   <Success/>
</OTA_CancelRS>

...

12.2. WARNING

Means that request was successfully sent and GP Travel HUB receives correct response from supplier, but there are some warnings to pay attention.

There is a structure of Warning Response that is common for every response.

Warnings/Warning:

*mandatory

Attribute	Type	Description	Min…Max occurs
Type*	integer (1, 3, 10, 11)	Defines type of the error or warning that occurred. Refers to OTA codes "Error Warning Type (EWT)”.	1…1
Code*	integer (1 - 1051)	Defines Error/Warning code.	1…1
Status*	string ("SENT", "NOT_SENT")	The values are (SENT \| NOT_SENT). Used for defining actual status of request.	1…1
ShortText*	string	Short error description.	1…1
RecordID	string	This attribute specifies supplier ID. If requests spans multiple suppliers, you can use this attribute to identify which supplier caused the problem.	0…1
Language*
DocURL	URI	If present, this URL refers to an online description of the error that occurred.	0…1
Tag	string	If present, this attribute may identify an unknown or misspelled tag that caused an error in processing.	0…1

Expand

title	Warning Response Sample XML

Code Block

language	xml

<Warnings>
   <Warning Code="189" Language="en" RecordID="supplierCode" ShortText="Price has been changed." Status="SENT" Type="3"/>
</Warnings>

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12.3. ERROR

Means that request was not sent to supplier (supplier temporally unavailable or failed data verification) or GP Travel HUB receives incorrect response or error from supplier. In case of error GP Travel HUB additionally returns original text from supplier.

...

Errors/Error element has the same structure as Warnings/Warning.

Expand

title	Error Response Sample XML

Code Block

language	xml

<Errors>
   <Error Type="3" Code="172" ShortText="Generic error." Status="NOT_SENT" Tag="NORMAL" Language="en">Invalid client specified [ID:stb, IDContext: null, Instance:null]</Error>
</Errors>

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12.4. ERROR AND WARNING CODES

Here we list all possible errors and warnings that can occur at hote messages.

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12.4.1. HOTEL AVAILABILITY

Expand

title	OTA_HotelAvailRQ

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	22	Passengers exceed commercial rules	Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.	NOT_SENT
Warning	23	Passenger type not supported	Supplier doesn't support infants for example.	NOT_SENT
Warning	26	At least one adult must be included	No adults in list of passengers. There must be at least one.	NOT_SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	115	Board basis/meal plan invalid	invalid meal type specified in request.	SENT
Warning	145	Duration period or dates incorrect	End date earlier than Start date.	NOT_SENT
Warning	161	Search criteria invalid	Search request contains incorrect conditions.	NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT/NOT_SENT
Warning	175	Password invalid	Invalid credentials for supplier.	SENT
Warning	181	Invalid country code	Invalid country code specified in request.	NOT_SENT
Warning	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Warning	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	197	Undetermined error - please report	Unknown error.	SENT
Warning	254	Reservation date has passed	Reservation date has passed.	NOT_SENT
Warning	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	322	No availability	No availability found in supplier's system.	SENT
Warning	357	Invalid city	Invalid city code specified.	NOT_SENT
Warning	361	Invalid hotel	Invalid hotel code passes.	SENT
Warning	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Warning	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	378	Invalid - max number of rooms exceeded	Max number of rooms limitation exceeded.	SENT
Warning	392	Invalid hotel code	Invalid hotel code specified.	SENT/NOT_SENT
Warning	402	Invalid room type	Supplier does not support specified room type.	NOT_SENT
Warning	411	Minimum length of stay restriction	Minimum length of stay restriction.	SENT
Warning	422	No active accommodation found	No active accommodation found in supplier's system.	SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Warning	436	Rate does not exist	No available rates.	SENT
Warning	438	Requested rate not available	Requested offer is no longer available.	SENT
Warning	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Warning	448	System error	A system error occur.	SENT
Warning	450	Unable to process	Supplier can not process the request.	SENT
Warning	497	Authorization error	Authorization error on supplier side.	SENT
Warning	558	Accounts are settled in a currency different from the quoted rate currency	Rates or cancellation fee are returned in other currency than it was requested.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

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12.4.2. HOTEL PRICE BREAKDOWN

Expand

title	OTA_HotelAvailRQ_PBD

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Warning	175	Password invalid	Invalid credentials for supplier.	SENT
Warning	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Warning	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Warning	197	Undetermined error - please report	Unknown error.	SENT
Warning	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	322	No availability	No availability found in supplier's system.	SENT
Warning	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Warning	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Warning	438	Requested rate not available	Requested offer is no longer available.	SENT
Warning	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Warning	448	System error	A system error occur.	SENT
Warning	450	Unable to process	Supplier can not process the request.	SENT
Warning	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Error	1001	Price has been changed.	Price in response differs from price announced in previous phases.	SENT

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12.4.3. HOTEL CHARGES

Expand

title	OTA_HotelChargesRQ

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	342	Cancel fee may apply	Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.	SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	438	Requested rate not available	Requested offer is no longer available.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	558	Accounts are settled in a currency different from the quoted rate currency	Accounts are settled in a currency different from the quoted rate currency.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Error	783	Room or rate not found	Requested rate is not available.	SENT

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12.4.4. HOTEL DESCRIPTIVE INFO

Expand

title	OTA_HotelDescriptiveInfoRQ

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	392	Invalid hotel code	Invalid hotel code specified.	SENT/NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT

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12.4.5. HOTEL BOOKING RULE

Expand

title	OTA_HotelBookingRuleRQ

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Warning	175	Password invalid	Invalid credentials for supplier.	SENT
Warning	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Warning	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Warning	322	No availability	No availability found in supplier's system.	SENT
Warning	448	System error	A system error occur.	SENT
Warning	450	Unable to process	Supplier can not process the request.	SENT
Warning	497	Authorization error	Authorization error on supplier side.	SENT

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12.4.6. HOTEL RESERVATION INITIATE

Expand

title	OTA_HotelResRQ_Initiate

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	15	Invalid date	Stay dates in Reservation Confirmation message differ from stay dates in Availability message.	NOT_SENT
Error	20	Number of passengers invalid	Paxes (number of adults/child/infants) in Reservation Initiate message differ from paxes in Availability search.	NOT_SENT
Error	22	Passengers exceed commercial rules	Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.	NOT_SENT
Error	25	Passenger types not consistent	Passengers IDs not consistent.	NOT_SENT
Error	27	Passenger details are mandatory	Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.	SENT
Error	27	Passenger details are mandatory	NamePrefix is mandatory, but the value is empty.	NOT_SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Error	87	Booking reference invalid	Client reference is not unique.	NOT_SENT
Error	115	Board basis/meal plan invalid	invalid meal type specified in request.	SENT
Error	142	Occupancy rules not fulfilled	Occupancy rules not fulfilled, e.g. one passenger assigned to triple room that is not allowed by supplier.	SENT
Error	145	Duration period or dates incorrect	End date earlier than Start date.	NOT_SENT
Error	150	Changes are not permitted	Key fields changed between Availability and Reservation.	NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	181	Invalid country code	Invalid country code specified in request.	NOT_SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	244	Email address is invalid	Email address is invalid.	SENT
Error	254	Reservation date has passed	Reservation date has passed.	NOT_SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	342	Cancel fee may apply	Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.	SENT
Error	352	Invalid credit card type	Specified type of credit card is invalid.	NOT_SENT
Error	365	Error credit card	Card is required for booking, but it is not specified. Mandatory card information is missing.	SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	395	Your comment will be ignored by hotels supplier	If supplier doesn't support comments.	SENT
Warning/Error	402	Invalid room type	Invalid room type in request.	SENT/NOT_SENT
Error	411	Minimum length of stay restriction	Minimum length of stay restriction.	SENT
Error	426	No rates offered for this sell request	Offer is not valid for requested passengers/stay dates in supplier's system.	SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	438	Requested rate not available	Requested offer is no longer available.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Error	1001	Price has been changed.	Price in response differs from price announced in previous phases.	SENT
Warning/Error	1002	Сan not receive some information from supplier	Supplier did not return information about the booking/segment. Supplier did not return mandatory information for booking.	SENT

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12.4.7. HOTEL RESERVATION CONFIRMATION

Expand

title	OTA_HotelResRQ_Book

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	15	Invalid date	Stay dates in Reservation Confirmation message differ from stay dates in Reservation Initiate message.	NOT_SENT
Error	20	Number of passengers invalid	Paxes (number of adults/child/infants) in Reservation Confirmation message differ from paxes in Reservation Initiate message.	NOT_SENT
Error	22	Passengers exceed commercial rules	Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier.	NOT_SENT
Error	25	Passenger types not consistent	Passengers IDs not consistent.	NOT_SENT
Error	27	Passenger details are mandatory	Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.	SENT
Error	27	Passenger details are mandatory	NamePrefix is mandatory, but the value is empty.	NOT_SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Error	87	Booking reference invalid	Client reference is not unique.	NOT_SENT
Error	115	Board basis/meal plan invalid	invalid meal type specified in request.	SENT
Error	145	Duration period or dates incorrect	End date earlier than Start date.	NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	181	Invalid country code	Invalid country code specified in request.	NOT_SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	244	Email address is invalid	Email address is invalid.	SENT
Error	254	Reservation date has passed	Reservation date has passed.	NOT_SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Warning	342	Cancel fee may apply	Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount. Or Cancellation policy can be shown only after reservation.	SENT
Error	352	Invalid credit card type	Specified type of credit card is invalid.	NOT_SENT
Error	365	Error credit card	Card is required for booking, but it is not specified. Mandatory card information is missing.	SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	395	Your comment will be ignored by hotels supplier	If supplier doesn't support comments.	SENT
Warning/Error	402	Invalid room type	Invalid room type in request.	SENT/NOT_SENT
Error	411	Minimum length of stay restriction	Minimum length of stay restriction.	SENT
Error	426	No rates offered for this sell request	Offer is not valid for requested passengers/stay dates in supplier's system.	SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	438	Requested rate not available	Requested offer is no longer available.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Error	1001	Price has been changed.	Price in response differs from price announced in previous phases.	SENT
Warning/Error	1002	Сan not receive some information from supplier	Supplier did not return information about the booking/segment. Supplier did not return mandatory information for booking.	SENT

...

12.4.8. HOTEL BOOKING RETRIEVAL QUOTE

Expand

title	OTA_HotelResRQ_Quote

Error/Warning	Error code	Error short text	Possible error reason	Status
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Error	97	Booking reference not found	Attempt to make retrieve for nonexistent booking.	NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Warning	189	Price has been changed.	Price is different from search response.	SENT
Error	194	No matching bookings found	No matching bookings found in supplier's system.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	413	Modification	Any changes have occurred in booking.	SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT
Warning/Error	1002	Сan not receive some information from supplier	Supplier did not return information about the booking/segment. Supplier did not return mandatory information for booking.	SENT

...

12.4.9. HOTEL BOOKING RETRIEVAL IMPORT

Expand

title	OTA_HotelResRQ_Import

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	194	No matching bookings found.	No matching bookings found in supplier's system.	SENT
Warning	450	Unable to process	Guest name prefixes are unknown. We have set 'Mr' by default.	SENT

...

12.4.10. HOTEL MODIFICATION INITIATE

Expand

title	OTA_HotelResModifyRQ_Initiate

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	16	Service has been cancelled	User attempts to request Modification or Cancellation for a booking that is already cancelled.	SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Error	417	Name change not allowed	Change of tourlead's name is not allowed. It is not allowed to change name of lead tourist for this booking.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

...

12.4.11. HOTEL MODIFICATION CONFIRMATION

Expand

title	OTA_HotelResModifyRQ_Commit

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	16	Service has been cancelled	User attempts to request Modification or Cancellation for a booking that is already cancelled.	SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code.	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

...

12.4.12. HOTEL CANCELLATION INITIATE

Expand

title	OTA_CancelRQ_Initiate

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	16	Service has been cancelled	User attempts to request Modification or Cancellation for a booking that is already cancelled.	SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Error	95	Booking already canceled	Attempt to cancel canceled booking.	SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code..	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Error	193	Cancellation process failed	Cancellation failed in supplier's system.	SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	264	Reservation cannot be cancelled	Reservation cannot be cancelled in supplier's system.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

...

12.4.13. HOTEL CANCELLATION CONFIRMATION

Expand

title	OTA_CancelRQ_Commit

Error/Warning	Error code	Error short text	Possible error reason	Status
Error	16	Service has been cancelled	User attempts to request Modification or Cancellation for a booking that is already cancelled.	SENT
Warning	58	Price(s) cannot be validated	Supplier can not guarantee final price (end of season, etc.).	SENT
Warning	172	Requested action not possible	In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc.	SENT
Error	172	Requested action not possible	In error, it means that the requested action is not allowed at supplier (booking cancellation, modification, passing comments, etc.).	SENT/NOT_SENT
Error	175	Password invalid	Invalid credentials for supplier.	SENT
Error	184	Language code invalid	Request contains incorrect language code..	NOT_SENT
Error	187	System currently unavailable	Supplier system unavailable at this moment.	SENT
Error	193	Cancellation process failed	Cancellation failed in supplier's system.	SENT
Error	193	Cancellation process failed	User attempts to run Cancel Confirmation without Cancel Initiate.	NOT_SENT
Error	197	Undetermined error - please report	Unknown error.	SENT
Error	320	Invalid value	An invalid value is specified.	SENT/NOT_SENT
Error	366	Error during processing, please retry	Error during processing of request on supplier side.	SENT
Error	367	Invalid format	Message validation against XSD failed.	NOT_SENT
Warning	430	Ok	If requested action was completed successfully, but there is a clarifying warning.	SENT
Error	446	Service request not allowed	It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown).	NOT_SENT
Error	448	System error	A system error occur.	SENT
Error	450	Unable to process	Supplier can not process the request.	SENT
Error	497	Authorization error	Authorization error on supplier side.	SENT
Warning	568	Unable to identify timezone.	Unable to identify timezone, for example for cancel penalties.	SENT

Version	Old Version 19	New Version Current
Changes made by	Yana Brilevskaya	Yana Brilevskaya
Saved on	May 20, 2024	May 20, 2024

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12.1. SUCCESS

12.2. WARNING

12.3. ERROR

12.4. ERROR AND WARNING CODES

12.4.1. HOTEL AVAILABILITY

12.4.2. HOTEL PRICE BREAKDOWN

12.4.3. HOTEL CHARGES

12.4.4. HOTEL DESCRIPTIVE INFO

12.4.5. HOTEL BOOKING RULE

12.4.6. HOTEL RESERVATION INITIATE

12.4.7. HOTEL RESERVATION CONFIRMATION

12.4.8. HOTEL BOOKING RETRIEVAL QUOTE

12.4.9. HOTEL BOOKING RETRIEVAL IMPORT

12.4.10. HOTEL MODIFICATION INITIATE

12.4.11. HOTEL MODIFICATION CONFIRMATION

12.4.12. HOTEL CANCELLATION INITIATE

12.4.13. HOTEL CANCELLATION CONFIRMATION