Each response from GP Travel HUB contains identifier whether it has been processed successfully or not - the elements <Success/>, <Warning/>, <Errors/>.
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There is a structure of Warning Response that is common for every response.
Warnings/Warning:
*mandatory
Element | Attribute | Type | Description | Min…Max occurs |
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| Type* | integer (1, 3, 10, 11) | Defines type of the error or warning that occurred. Refers to OTA codes "Error Warning Type (EWT)”. | 1…1 |
Code* | integer (1 - 1051) | Defines Error/Warning code. | 1…1 |
Status* | string ("SENT", "NOT_SENT") | The values are (SENT | NOT_SENT). Used for defining actual status of request. | 1…1 |
ShortText* | string | Short error description. | 1…1 |
RecordID | string | This attribute specifies supplier ID. If requests spans multiple suppliers, you can use this attribute to identify which supplier caused the problem. | 0…1 |
Language* | | | |
DocURL | URI | If present, this URL refers to an online description of the error that occurred. | 0…1 |
Tag | string | If present, this attribute may identify an unknown or misspelled tag that caused an error in processing. | 0…1 |
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| Expand |
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| title | Error Response Sample XML |
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| Code Block |
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| <Errors>
<Error Type="3" Code="172" ShortText="Generic error." Status="NOT_SENT" Tag="NORMAL" Language="en">Invalid client specified [ID:stb, IDContext: null, Instance:null]</Error>
</Errors> |
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11.4. ERROR AND WARNING CODES
Here we list all possible errors and warnings that can occur at car messages.
11.4.1. HOTEL AVAILABILITY
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Error/Warning | Error code | Error short text | Possible error reason | Status |
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16
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Service has been cancelled.
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User attempts to request Modification or Cancellation for a booking that is already cancelled.
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SENT
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Error
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20
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Number of passengers invalid.
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Paxes (number of adults/child/infants) in Reservation Initiate message differ from paxes in Availability search.
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22 | Passengers exceed commercial rules | Passengers (adults and/or child) can not be allocated in one room. Number of passengers is limited by supplier. | NOT_SENT |
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supported | Supplier doesn't support infants for example. | NOT_SENT |
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Error
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87
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Booking reference invalid.
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Client reference is not unique.
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NOT_SENT
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Error
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95
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Booking already canceled.
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Attempt to cancel canceled booking.
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SENT
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Error
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97
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Booking reference not found.
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27
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Passenger details are mandatory.
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Mandatory passenger detail is missed, e.g. Age element is missed for a kid or baby.
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SENT
26 | At least one adult must be included | No adults in list of passengers. There must be at least one. | NOT_SENT | Warning | 58 | Price(s) cannot be validated | Supplier can not guarantee final price (end of season, etc.). | SENT | Warning | 115 | Board basis/meal plan invalid | invalid meal type specified in request. | SENT | Warning | 145 | Duration period or dates incorrect | End date earlier than Start date. | NOT_SENT |
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150
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Changes are not permitted.
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Key fields changed between Availability and Reservation.
161 | Search criteria invalid | Search request contains incorrect conditions. | NOT_SENT |
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189
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Price has been changed.
172 | Requested action not possible | In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc. | SENT
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193
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Cancellation process failed.
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Error
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244
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Email address is invalid.
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Email address is invalid.
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SENT
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Error
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264
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Reservation cannot be cancelled.
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172 | Requested action not possible | In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by supplier, etc. | NOT_SENT |
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SENT/NOT_SENT
| Warning | 175 | Password invalid | Invalid credentials for supplier. | SENT |
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country code | Invalid country code specified in request. | NOT_SENT |
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Error
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367
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Invalid format.
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Message validation against XSD failed
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365
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Error credit card.
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Card is required for booking, but it is not specified.
Mandatory card information is missing.
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SENT
184 | Language code invalid | Request contains incorrect language code. | NOT_SENT |
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426
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No rates offered for this sell request.
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187 | System currently unavailable | Supplier system unavailable at this moment. | SENT |
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189 | Price has been changed. | Price |
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is different from search response. | SENT | Warning |
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23
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Passenger type not supported.
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Supplier doesn't support infants for example.
197 | Undetermined error - please report | Unknown error. | SENT | Warning |
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26
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At least one adult must be included.
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254 | Reservation date has passed | Reservation date has passed. | NOT_SENT | Warning |
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58
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Price(s) cannot be validated.
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Supplier can not guarantee final price (end of season, etc.).
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320 | Invalid value | An invalid value is specified. | SENT | Warning | 320 |
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Search request contains incorrect conditions.
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Search criteria invalid.
An invalid value is specified. | NOT_SENT | Warning | 322 | No availability |
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| No availability found in supplier's system. | SENT | Warning |
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342
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Cancel fee may apply.
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Cancel Penalties are not provided by supplier, or provided as free text, so GP HUB is not able to return Cancellation Charges precisely as Amount.
Cancellation policy can be shown only after reservation.
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SENT
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Warning
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357
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Invalid city.
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| 357 | Invalid city | Invalid city code specified. | NOT_SENT | Warning | 361 | Invalid hotel | Invalid hotel code passes. | SENT | Warning | 366 | Error during processing, please retry | Error during processing of request on supplier side. | SENT | Warning | 367 | Invalid format | Message validation against XSD failed. | NOT_SENT | Warning | 378 | Invalid - max number of rooms exceeded | Max number of rooms limitation exceeded. | SENT | Warning | 392 | Invalid hotel code | Invalid hotel code specified. | NOT_SENT | Warning |
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413
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Modification.
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| 392 | Invalid hotel code | Invalid hotel code specified. | SENT | Warning | 411 | Minimum length of stay restriction | Minimum length of stay restriction. | SENT | Warning | 422 | No active accommodation found | No active accommodation found in supplier's system. | SENT | Warning | 430 | Ok |
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| If requested action was completed successfully, but there is a clarifying warning. | SENT | Warning | 436 | Rate does not exist | No available rates. | SENT | Warning
| 438 | Requested rate not available | Requested offer is no longer available. | SENT | Warning | 440 | Request completed |
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| If requested action was completed successfully, but there is a clarifying warning. | SENT | Warning
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568
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Unable to identify timezone.
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Unable to identify timezone, for example for cancel penalties.
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SENT
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Warning/Error
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22
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Passengers exceed commercial rules.
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Passengers (adults and/or child) can not be allocated in one room.
Number of passengers is limited by supplier.
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NOT_SENT
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Warning/Error
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115
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Board basis/meal plan invalid.
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Invalid meal type specified in request.
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SENT
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Warning/Error
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145
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Duration period or dates incorrect.
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End date is earlier than Start date.
You can't provide passed dates.
The number of nights is limited by supplier.
Start date must be within period of 365 days starting from current moment.
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NOT_SENT
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446 | Service request not allowed | It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown). | NOT_SENT | Warning | 448 | System error | A system error occur. | SENT | Warning | 450 | Unable to process | Supplier can not process the request. | SENT | Warning | 497 | Authorization error | Authorization error on supplier side. | SENT | Warning | 558 | Accounts are settled in a currency different from the quoted rate currency | Rates or cancellation fee are returned in other currency than it was requested. | SENT | Warning | 568 | Unable to identify timezone. | Unable to identify timezone, for example for cancel penalties. | SENT |
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11.4.2. HOTEL PRICE BREAKDOWN
| Expand |
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| title | OTA_HotelAvailRQ_PBD |
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Error/Warning | Error code | Error short text | Possible error reason | Status |
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Warning | 58 | Price(s) cannot be validated | Supplier can not guarantee final price (end of season, etc.). | SENT | Warning
| 172 | Requested action not possible |
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| In warning, it means that some of requested conditions can not be satisfied: requested currency or language does not supported by |
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| Invalid credentials for supplier |
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SENT
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Warning/Error
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181
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Invalid country code.
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| Request contains incorrect language code. | NOT_SENT | Warning |
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| 187 | System currently unavailable |
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| Supplier system unavailable at this moment. | SENT | Warning |
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| 189 | Price has been changed. | Price is different from search response. | SENT | Warning | 197 | Undetermined error - please report |
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| Unknown error. | SENT | Warning |
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254
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Reservation date has passed.
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Reservation date has passed.
320 | Invalid value | An invalid value is specified. | SENT | Warning |
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| An invalid value is specified. |
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321
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| 322 | No availability | No availability found in supplier's system. | SENT | Warning |
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| 366 | Error during processing, please retry |
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| Error during processing of request on supplier side. | SENT | Warning |
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If the supplier requires a specific language or encoding for passenger names
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SENT/NOT_SENT
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format | Message validation against XSD failed. | NOT_SENT | Warning | 430 | Ok | If requested action was completed successfully, but there is a clarifying warning. | SENT | Warning | 438 | Requested rate not available | Requested offer is no longer available. | SENT | Warning | 440 | Request completed | If requested action was completed successfully, but there is a clarifying warning. | SENT | Warning | 446 | Service request not allowed |
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| It is not possible to request for information. Information is obtained from another source (e.g. price per day breakdown). | NOT_SENT | Warning |
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| A system error occur. | SENT | Warning |
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| Supplier can not process the request. | SENT | Warning |
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| Authorization error on supplier side. | SENT | Warning | 568 | Unable to identify timezone. | Unable to identify timezone, for example for cancel penalties. | SENT | Error | 1001 | Price has been changed. | Price in response differs from price announced in previous phases. | SENT |
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